What is the Deal with Twitter?
CMM June 9th, 2008
True, I have not had much sleep over the last three days as a result of my whirlwind tour of Wisconsin and Iowa (freakin’ tornadoes and floods), but I’ve got to get this off my chest. What is the deal with Twitter? The last two weeks the service has been very unreliable, and I’ve actually seen local friends scaling back their presence on the platform for alternative services. Now, I’m not saying I’m going that far… but I sure wish the service would be up and dependable!
I know you are supposed to “ship crappy,” according to Guy Kawasaki, but don’t stay that way. When you help consumers realize your products value and their need, don’t turn unreliable on them. It leaves a bad taste and reminds people of high school dating– deciding to “go steady” meant one week later you were being completely ignored. And I don’t want to hear some crap about loads being abnormal due to some conference. One of my management science professors told me that management was all about draining the swamp. When your job is to drain the swamp (or provide micro-blog interface), don’t complain about the alligators (or heavy usage due to a conference).
While I’m griping about things being down… C’mon Amazon.com! You are the largest online retailer on the planet. Act like it.
[...] previously wrote about my frustration with Twitter’s growing pains. I know this is part of the start-up experience, but I was becoming frustrated by what I perceived [...]